A lot of individuals who begin using their 1st hosting account, or switch companies, often have queries with regard to how certain tasks are performed or stumble upon difficulties when setting up various things, including emails, website settings, etc. Because of this, some hosting providers have compiled documentation with common questions and issues so as to help their clients get information swiftly and easily. Consequently, the customer service team can concentrate on real issues that given customers may be encountering, as the solution for the smaller things will be available on the World Wide Web and customers can cope with them without getting in touch with the client care staff. Having comprehensive documentation is quite important, particularly for new customers without any experience, because the web hosting service entails multiple features and many individuals can become puzzled about what action to take. A good information repository can both help you accomplish the tasks that you wish and find out how the hosting service functions as a whole.

Extensive Online Documentation in Shared Website Hosting

If you’ve bought your very first shared website hosting account from our company or have moved your site over to us, you’ll grow familiar with our services and our in-house built Hepsia hosting Control Panel before you know it as we have compiled an elaborate online knowledge base where you can find all the info that you may ever need – both general info in regards to the service as a whole and more concrete info about the separate functions that you can use and the challenges that you may stumble upon. The articles themselves are available in 2 locations. The full article list is accessible through the Control Panel’s Help section. You can read relevant articles about the different functions in each and every section of the Control Panel too. You can discover how to accomplish pretty much everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles offer elaborate guides, so you’ll never become disoriented on account of an ambiguous text. Of course, in case you have a more specific problem and you don’t find a solution in our knowledge base, you can touch base with our customer care staff members 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated hosting packages, will permit you to access the elaborate online documentation that we have prepared for you. The articles themselves feature generic information about our web hosting services, educational guides about the different features that you can use, as well as troubleshooting guidelines that can help you resolve common issues that you might confront. The topics that we have included cover pretty much everything, from simple things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a specific section of the Control Panel will always be available in the right corner of the page that you’re on, whilst the entire article archive can be accessed through the all-encompassing Help section.