There are different ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you opt for is a support ticket system. It’s the least complicated method of correspondence for a variety of reasons. If no support team representative is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste large bits of info without the need to worry about printing errors, and in case a specific issue requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the very same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are typically separate from the web hosting platform, which implies that if you have to supply info or to follow guidelines, you will have to use at least 2 different admin consoles and this number could rise if you wish to administer a handful of domain names. Moreover, many hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with numerous other hosting providers, the trouble ticket system that we are using with our Linux shared website hosting packages is part of the Hepsia hosting Control Panel, which comes with all accounts. You will not have to remember several logon names and passwords, as you will be able to manage both your tickets and the web hosting account itself in one single location. So, in case you’ve got an inquiry or bump into an issue, you can get in touch with our client support team representatives immediately. Our ticketing system comes with an intelligent search option. This means that even in case you have sent a ton of tickets through the years, you will be able to track down the one that you want without much difficulty. In addition, you can see knowledge base suggestions for handling commonly encountered challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which implies that you won’t require some other platform to contact our client support staff – you can do this on the spot if you confront a predicament. Posting a new ticket requires a couple of clicks of the mouse and tracking down an older one is just as easy. Using our clever search functionality, you can swiftly find any ticket that you’ve posted in the past. You can post a ticket at any moment as our customer support staff representatives are at your service 24/7/365 and answer in no more than sixty minutes, even though it rarely takes that much to get a response. With the Hepsia Control Panel, you will have everything in one location and you can just forget about the need to use 2 or more platforms to fix a simple issue.