If your hosting company provides live chat support, you can speak with an agent live and find out useful information or get an issue resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you will need just a computer with world wide web access, which means that you will not pay any rates in the event that you are in another country or state. Furthermore, it will be quicker to copy and paste info for instance domain names, usernames or error messages in other words details that are sometimes hard to provide to the other party on the phone. The real-time chat is also a considerably faster way to contact the web hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in case some trouble requires a bit more time to be taken care of, you are able to do something else entirely while you wait for assistance on the live chat, therefore you will not waste time - something that's impossible in case you're on the phone.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that a great number of problems are quickly resolved if you speak to a live person, we supply a live chat service for all our prospective and current customers. The chat is available every single day and our support agents will assist you with a variety of questions and situations. If you aren't our customer yet, you're able to find out more about our shared website hosting plans and the web hosting platform in general in order to be certain that your sites will work efficiently on our servers. In case you already have an account and you've got some questions or you experience any issues with any of our solutions, you will be able to join us on our live chat and we can provide the necessary info or help you troubleshoot the problem. You'll have to open a trouble ticket for specific problems that require more time or the assistance of a system administrator, still for the majority of common problems you will get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is accessible to all of our future and present customers. If you're looking for a new web hosting account, you'll be able to chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting packages so that you can pick the optimal package for your sites. If you already own an account with us, we can support you in a very timely manner with general, billing and 1st level techmatters. Although in some cases you will have to open a support ticket as there're troubles that cannot be resolved through a live chat, we will help you with numerous standard tasks, like setting up an email account in an e-mail client or forwarding one domain to another. As a result, you will receive timely support and you'll save a lot of time.