One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can just forget about waiting for hours on end, or even all day, to obtain a reply to an e-mail or a technical support ticket. Regardless of when you get in touch with us, we will respond to you within maximum 1 hour with any pre-sales or technical questions you might have. The fact is, our actual response time scarcely ever exceeds twenty-thirty minutes. Since we are working 7 days a week, you’ll always obtain support in a well-timed fashion and we understand precisely how important that is in the e-world. As soon as you contact us, we’ll answer your questions. In case you encounter any technical complication, we will handle it on your behalf, or we’ll supply you with all the needed information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a customer support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you will get a response within no more than 60 minutes. You can contact us whenever you wish in regard to technical, billing or general issues and since we are available 24 hours a day, you will always receive support in no time. Based on the specific question or issue, we will supply you with more details, eliminate the complication if it’s been caused by something within our reach or instruct you on what steps to take in case you have to edit a certain setting for a web-based application that we can’t access. You can just forget about waiting around for an entire day for each reply. As a matter of fact, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.