One Hour Response Guarantee

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If you ever have any questions with regards to your web hosting plan or you face a problem with your websites, you will have to get in touch with the respective hosting company’s client support team. It may not matter how quickly they will reply when you've got a query of a generic nature, but a problem like an ill-implemented software app update, for instance, may lead to your website becoming broken or unreachable on the Internet. And the longer you wait for the support team to lend a hand, the longer the website will be out of order. If you offer goods or services online, any outage will influence your website harmfully and you may lose current or prospective visitors. Lots of hosting providers, chiefly resellers, answer support tickets and e-mails within 24 hours, but in the Internet age this is way too long, as clients will scarcely ever revisit a site that’s not working correctly for a long period.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can just forget about waiting for hours on end, or even all day, to obtain a reply to an e-mail or a technical support ticket. Regardless of when you get in touch with us, we will respond to you within maximum 1 hour with any pre-sales or technical questions you might have. The fact is, our actual response time scarcely ever exceeds twenty-thirty minutes. Since we are working 7 days a week, you’ll always obtain support in a well-timed fashion and we understand precisely how important that is in the e-world. As soon as you contact us, we’ll answer your questions. In case you encounter any technical complication, we will handle it on your behalf, or we’ll supply you with all the needed information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a customer support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you will get a response within no more than 60 minutes. You can contact us whenever you wish in regard to technical, billing or general issues and since we are available 24 hours a day, you will always receive support in no time. Based on the specific question or issue, we will supply you with more details, eliminate the complication if it’s been caused by something within our reach or instruct you on what steps to take in case you have to edit a certain setting for a web-based application that we can’t access. You can just forget about waiting around for an entire day for each reply. As a matter of fact, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.