24 7 Customer Support

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The presence of the customer and tech support that a shared website hosting company offers will tell you a lot about the services which they supply too. If you can use just emails and / or tickets, you have most probably found a reseller and not the actual website hosting provider. If this is the case, you'll have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real web hosting company for additional assistance. If the supplier offers different options for communication with short response time which are available at any moment, they are most likely the top provider, not a reseller. So you will receive prompt assistance and top-notch support because they will have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always much better to get in touch with your hosting company directly via your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

We offer 24/7 customer, billing and tech support for our Linux shared website hosting packages. Even if you are not our customer yet and you have questions, we will give you a hand promptly and give you the necessary information, to give you the choice to make an informed decision when you buy a new website hosting account. We're available at any time, including weekends and holidays, and we supply several ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we have several phone numbers all over the world, so that you can call the one which is closer to you. The max response time for the emails and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and basic questions. Our representatives will help you choose the best package or supply you with information about our servers, in order to verify if the system requirements for your websites are met. When you're an existing client, you also have the option to get in touch with us through email or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that whenever you employ any of these two ways of contact, you'll receive an answer within less than one hour and that’s 24/7, including weekends and public holidays. If you have used the web hosting services of other service providers, even big ones, you can compare the response time as it often takes a full day for them to handle a support ticket.

24/7 Customer Support in Dedicated Servers Hosting

When you purchase a dedicated server from our company, you're able to get in touch with us at any time using different channels and the maximum time that you will have to wait for a response is up to 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. If you have any common questions or you would like to learn more about our website hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in different countries worldwide. If you need help with third-party software that you are unable to install or run effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.