Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every support request you submit to us will be attended to within maximum sixty minutes. In case your trouble ticket or e–mail needs further assistance from an admin, we will timely forward it and leave a note to let you know that your issue is being examined. If you make use of the Optional Managed Services package, all of the services included there will be carried out at a time of your choosing.
An Excellent Technical Support Service
Should you need any help with our Web Site Control Panel or with any of the apps that we’ve pre–installed on the server on your behalf, you can contact our customer support staff anytime through the ticketing system. Moreover, if you require help administering your dedicated server, you can make use of our Optional Managed Services package, that includes weekly OS updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, data backup disk space, etcetera.
An Intuitive Help Area
Our Web Site Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of help articles have video versions that show all the actions that you can perform in a very illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.