Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Warranty

  • Our team of specialists will do their best to reply to your support demands in up to 1 hour. If, however, the problem you have encountered needs the assistance of the Administrators’ =Department,= we are going to forward the ticket to the person on shift and will submit a comment to tell you.

  • Top quality support service
  • Professional Customer Help Service

  • Our technical assistance Dept is going to be working for you round–the–clock to to take care of all service demand tickets that you send to us. We offer technical help for all applications that are pre–configured on your web server. These include our in–house made Web Site Control Panel, the preferred Operating System along with the server administration panel (depending on the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Web Site Control Panel that is included free with your VPS has an integrated articles base. You will see a number of illustrative how–to tutorials and a variety of step–by–step video training materials that demonstrate all the normal site maintenance tasks. You can access them by clicking the Help or Video buttons in the right part of each Control Panel section.